Frequently Asked Questions
Everything you need to know about your Fix It Sticks order.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international orders may take 10-15 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
Are your materials sustainably sourced?
Yes, Fix It Sticks is committed to ethical fashion. We use organic cotton and recycled polyester in 80% of our seasonal collections to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Do you offer gift wrapping services?
Yes, at checkout you can select our premium gift wrapping option for a small fee, which includes a branded box and a personalized handwritten note.